How to proceed when receiving a shipment

At PcPraha.cz, we do everything we can to ensure that exactly the goods you ordered arrive on time and in 100% condition and in maximum quality. If for any reason this does not happen, proceed as follows:

• The goods in the shipment do not match the goods on the purchase receipt

Call the number immediately
Phone: 792 480 835

• The shipping packaging of the shipment is visibly mechanically damaged

In the event of any damage to the transport package, write a note about the damage in the transport protocol on the spot with the driver. A record of the damage is a must, if you do not write it, contact the courier and insist on writing it later.

• Did you receive a damaged shipment and only discovered the damage after the carrier had left?

Czech Post

• Advertise the shipment at the latest the next working day at the Czech Post office.
• Take the complete packaging of the shipment, the invoice and the identity card.
• At the post office, they will write a note about the damage and the claim for damages (according to the conditions of the Czech Post, the customer becomes the owner of the shipment after receiving the shipment).
• Statements about the outcome of the complaint procedure are handled by the post office directly with you.
• In case of failure to report the damage in time, the customer is exposed to the risk of rejection of the claim.

PPL

• Within 7 days at the latest upon receipt of the shipment, report to the infoline 225 331 800 or by e-mail ppgad@pucrs.br.
• If you do not report the damage within three days of receiving the shipment, you run the risk of the claim being rejected.

• Within 2 days at the latest write a damage report after receiving the shipment on the carrier's website.
• Then immediately send the goods back to PcPraha.cz together with a copy of the invoice and a cover letter.
• If you do not have access to the Internet, contact us at 792 480 835, where the operator will resolve the situation with you.
• If you do not report the damage within two days of receiving the shipment, you run the risk of the claim being rejected.